An open letter to the hiring manager at AMC 30 in Mesquite
Dear Mr. Manager,
While on a day off from work, I decided to partake in a movie at my favorite movie house, the AMC 30. I like this theater because it always appears to be clean and the grandness of it all makes for an exciting movie experience. The bathrooms are pretty much always presentable and I never have a problem getting my tickets at the electronic box office.
My choice was Miami Vice on Wednesday, August 9 at 1:05 pm. I arrived in time to buy my ticket and use my moviewatcher coupon for concessions. I have yet to decide if I’m either cursed or it is your hiring methods because despite all my pleasant experiences at your theater, I have a knack for finding the one line that never moves.
However, I think the solution for my ailment would be in your hiring practices. While I do not propose discrimination, I do suggest you have certain educational and social skill requirements in your potential employees. It would be nice to be greeted with a smile and a hello. It would also be nice to be handles by someone who has some idea of the products you are selling. Several times I’ve asked for combo # 3 (hot dog and drink) only to have them ring up the # 2 which consists of two large drinks and a large popcorn. Once I could forgive this. Four times no. In the case they do not ring me up immediately, they have to look up onto your menu board to see what I’m ordering. I find this most disconcerting.
Also, in the sense of customer service for those in line, please train your employees to handle a customer as efficiently as possible. In the event they do not have their coupon or moviewatcher card for a discount, might I suggest to encourage decision making among the cashiers to move the line along. You lost a sale with me when the lady ahead of me (whom I had problems with as well) had a coupon issue that threw off the cashier merely because she did not have her Moviewatcher card. Instead, he opted to wait for her husband to come in with the card. This while the other lines were moving promptly. I almost missed my movie. A fate worse than death for me. In addition to that, his machine apparently wasn’t working properly. While opting to wait for the husband, he decided to try to fix the computer. In short time, it was obvious, he didn’t know what he was doing. One idea, move to the next station!
As a person who has worked retail as well as with personal clients, customer service is very important. Not just to me but to a company as a whole. And if those lacking in such primo positions (ie. concessions) I then have to wonder about the quality AMC is willing to portray inits service.
On the flip side however, ticket takers and box office personnel have been most friendly and helfpul.
Regards,
Rich
